Service and support

Reliable service on site or via remote maintenance

Remote maintenance

In order to be able to help you quickly in the event of service, we offer the following services and tools:

• Support via TeamViewer, through remote access to your computer
  
  • Help with troubleshooting, commissioning and parametrisation
  • Help with the installation of software
  • Support in the evaluation of CAN data
• Evaluation of measurement data
  - Measurement data can be recorded via CAN recording on site or via tor
  - Determination of the state of the machine in case of faults
  - Optimisation of settings

 During commissioning or servicing we help you with our know-how and state-of-the-art measurement technology on site or are available quickly and worldwide through our remote maintenance system.

 The following measurement technology is available:

CAN Bus

• Recording of messages
• Wiring test (wiring, terminating resistors, cable length)
• Operating test (voltage level of CAN messages, polarity reversal, bus load)

Hydraulics

• Pressure -1 to 400 bar (8 channels parallel)
• Flow rate 0 to 300 l/min
• Current and voltage (0 to 4 A, 0 to 30 V)
• Path measurement up to 10 m
• Parallel recording of CAN messages

Electrics

• Digital oscilloscope